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Blue Shield Of California Improves Responsiveness With Oracle Self-Service E-billing

November 6th, 2010 elifemagz Leave a comment Go to comments

Is your firm seeking to lower the weight on your patron service member (CSRs) and upgrade patron convenience? Think self-service!

Oracle Self-Service E-Billing streamlines operations and deepens patron relationships. The focus provides B2B and B2C companies with the capability to cost-effectively present interactive and made to order bills online with multi-part remuneration options. Industry-leading hierarchy administration collection and in-depth billing information review capabilities commission managers and particular employees to take pro-active measures by identifying and questioning cost and use trends in real-time opposite multi-part views of their organization.

Oracle Self-Service E-Billing is the many adopted E-Billing gift on the marketplace with over 125 million enrolled users. It evolves business and consumer billings from small exchange to significant relationships. Consequently, organizations enlarge patron loyalty, upgrade profitability, and lower their CO footprint.

At Blue Shield of California, Oracle Self-Service E-Billing not usually processes more than 84,000 reward payments electronically any month, but it has marked down the weight on the CSRs in the call core and softened call core time to resolution. Customers conclude the ease of use of self-service and the online functionality allows CSRs to focus on more intricate problems where their concern is required.

And here to pick up more about Oracle Self-Service products.